Delivery Responsibility & Package Theft Policy
Delivery Responsibility & Package Theft Policy
At Perkonomics Coffee, we work hard to ensure every order arrives safely and on time.
Once your coffee leaves the roastery, it enters the care of the shipping carrier (USPS, UPS, FedEx, etc.)
Because package theft has unfortunately become more common, we want to make our policy clear, so you know what to expect and how to protect your order.
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Delivery Responsibility
• Carrier Responsibility: The shipping carrier is responsible for your order until it is scanned as “Delivered” to your community mailbox, parcel locker, or doorstep.
• Recipient Responsibility: Once a package is marked as “Delivered,” responsibility for the package transfers to the recipient, even if it is later stolen or goes missing.
• Sellers Responsibility: We will always ship to the address provided and provide tracking information, but we cannot be held liable for theft after delivery is confirmed.
2. If Your Package is Missing
If your order shows as “Delivered” but you have not received it:
1. Check nearby: Look around your mailbox cluster, porch, or with neighbors.
2. Wait 24 hours: Occasionally carriers scan packages early.
3. Contact your local Post Office or Carrier: They may be able to provide details on where the
package was placed.
4. File a report:
◦ USPS Missing Mail Form
◦ USPS Theft Report: File a mail theft report
◦ Police Report: For stolen mail, also consider filing with local law enforcement.
3. Perkonomics Coffee Support
• Replacements/Refunds: Because package theft occurs after successful delivery, we are unable to automatically replace or refund orders in these cases.
• Insurance: Some homeowners’ and renters’ insurance policies cover package theft. Check with your provider to see if your order may be reimbursed.
4. How to Protect Your Deliveries
We encourage our customers to take proactive steps to reduce the risk of package theft:
• Ship to a work address, trusted neighbor, or family member who is home.
• Utilize a P.O. Box or UPS Access Point® for added security.
• Ask your HOA or property manager to ensure community mailboxes are secure and maintained.
5. Questions About Orders?
If you ever have concerns about your order, please reach out to us and complete a short contact form including as many details as possible, including your name, order # and Items in reference and we'll get back with you within 24 hours to answer your questions and resolve any issues.